Occasionally, it is really easy to see where a problem is coming from. It always makes our task easier as a plumber when the solution and problem are right in front of us. It’s not always the case when I am working on commercial and residential repairs. I was recently at a residential beach house with a client that bought a tankless water heating plan from our supplier. The tankless water heating plan was not always heating the water. I understood exactly why the customer was frustrated, and I would be miserable as well if the product that I recently installed was already broken. The equipment was not actually broken, as I carefully explained to the customer. The problem, in fact, was due to an electrical issue that was beyond our control. The box was totally overloaded and the people I was with and I told the customer when we installed the up-to-date equipment that this could lead to a problem in the future. The customer had to contact an electric supplier to come out to repair the problem, as it seemed like the water gas furnace was overloading all of the circuitry in the box. I felt that the customer might need to upgrade the electrical box to handle the current from the tankless water heating system. The customer was unhappy with our interpretation of the problem and I told her that I could contact someone else from the supplier to get a separate opinion. She paid the bill for our evaluation and quote and I did not hear from that customer again. I guess that she contacted an electrical supplier to repair the problem just like I suggested.
